Copyright 2006
DeNova Consulting
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Our performance standards include commitments to and by you if you decide to enter
into a coaching relationship with us:
COACHING COMMITMENT
Your commitment to us:

  • You will be open, frank and honest with us at all times
  • You will be on time for your appointments with us
  • You will let us know immediately of any concerns you have about our work together
  • You will give us all the information we need to do the work
  • You will make the time available to work on the things you have agreed to work on
  • You will be willing and committed to doing the work and to complete assignments in sufficient time
  • You will listen to our advice, but retain the absolute right to accept or reject it
  • You will give De Nova feedback about  our performance if asked
  • You will cheerfully pay our account on agreed terms
  • Each year, you will give consideration to referring us to at least one other person or business that
    you believe would benefit from working with us
Our team commitment to you:

  • We will be open, frank and honest with you at all times
  • We will remain unbiased, unprejudiced and non-judgmental
  • We will ensure confidentiality
  • We will do what we say we will do
  • We will use language that you can understand rather than jargon
  • We will maintain regular personal contact with you during the programme
  • We will plan to have team members available, even on short notice, for your needs
  • We will respond promptly to your phone calls and correspondence
  • We won’t keep you waiting for appointments nor take phone calls when you’re with us
  • We will provide you with timely and accurate information, materials and resources
  • We will design an individual plan for you and work with you on its implementation
  • We will consider your well being first
  • We will guarantee our effort and dedication will be of the highest standard
“For people who are
tired of the pain,
nothing could be worse
than trying to control
what can’t be
controlled. If you want
real control, drop the
illusion of control; let
life have you. It does
anyway. You’re just
telling a story about
how it doesn’t.
That story can never be
real.”
Byron Katie
"Would you rather be
right or free?"
Byron Katie
Leaders in Change Management and Coaching
Leaders in Change Management and Coaching
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